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[Solution Here] Cannot Connect to Server Error - No Scrobbling

 
  • Oh and I use a Windows XP, by the way.
    • wefanie said...
    • User
    • 5 Jul 2008, 22:43
    i'm having the same problems with the proxy thing, and I don't use a proxy either. i've noticed it's started happening after I installed itunes, which was about a week ago now.. what can I do?
  • Proxy Settings is a generic error wich means that the client access to the internet is somehow blocked, so is not regarding the client itself but very likely some third security software wich is managing your computer's internet access.
    So the reasons could be:

    - you are actually behind some Proxy, quite common if you are trying to connect from some some shared place like office/university etc. Getting in touch with the local system administrator is the only thing you can do.

    - you are connecting through a router/wifi. This devices normally have their own firewall/proxy built-in. It can be configured by browser and you should check the device user manual about how and what to do.

    - You have an antivirus/firewall software installed on your computer, or you have one built in in you operative system. Double check configurations, once again consult its help section. Eventually shut down all these security softwares and restart the client, at least you'll know if that is the source of the problem.

    - If all the previous steps didn't solved your issue, try to re-start your last.fm user session, simply from the client click on your username in the account dropdown menu.

    There aren't really any other reasons why your client shouldn't be able to reach our servers, unless they're temporary offline for some reason.
    You can check this in real time from
    here.

    At the moment there aren't any know connection issues on Last.fm side apart from some compatibility problem with Bit Defender firewalls.
    "Una sera io, Slash e mia madre siamo usciti a ubriacarci insieme in un bar" - Dave Grohl
    Edited by justanotherider on 8 Jul 2008, 16:08
    • iPeer said...
    • User
    • 7 Jul 2008, 15:47

    Works... but

    it works after re-entering my data and all, but when it connects, it scrobbles tracks that are in "none-scrobble" areas...
    • Karpie said...
    • Subscriber
    • 8 Jul 2008, 01:08
    Well, I used the Cleaner method described a few pages ago, the cached scrobbles I had are now gone, and my client still can't connect to the server. -_-
    • ajchz said...
    • User
    • 23 Jul 2008, 22:24
    Hello, I'm having this issue with the software... as some of you guys

    I don't have any firewall activated or something that can block the connection.

    I alreay tried everything but nothing worked!

    I'm currently using Windows XP.
    • bluejuh said...
    • User
    • 13 Aug 2008, 23:18

    Re:A Hopeful Solution

    mxcl said:
    The following steps should fix it:

    • Quit the client
    • Click "Run..." in the start menu.
    • Type %PROGRAMFILES%\Last.fm\Cleaner and press enter
    • Change your password at the site

      ---------------

      Now you can restart the client and enter your new password.

      On Vista type that the command into the "Start Search" bar instead (the bottom bit of new vista start menu).

      Sorry about this, questions welcome below.

    I was directed to this solution from another thread, but I'm running the OSX client. Is there an analogue to this solution for Mac users?
  • On OSX you don't need the cleaner.exe, i don't know what is exactly your problem but these are the common solutions to connection errors:

    - obviously check if any firewall/proxy is blocking the application
    - click on your own username under account
    - change your password
    "Una sera io, Slash e mia madre siamo usciti a ubriacarci insieme in un bar" - Dave Grohl
    • xemirii said...
    • User
    • 21 Aug 2008, 01:40
    I have tried pretty much everything suggested in this thread and I still can't get my client to scrobble onto the site. It says:
    Error: Could not reach server.

    All the songs I scrobbled last are in my cache. I've re-installed, re-entered passwords, clicked on my username a bunch of times, open and closed it, and it still won't scrobble. I don't have a proxy or a firewall on. So what else could I do?
  • i'm having the exact same problem. the diagnostic thing says that it won't connect to the server, i've also done the same thing as the girl above me.
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